Please arrive at least 20 minutes before the departure time on your travel documents.
Find the platform. Platforms are assigned on the day, so we can't tell you in advance. Look for a charter or charter special service on the departure boards.
Look for our team. A Northern Belle host with a clipboard and a Northern Belle banner waits near the main entrance or ticket office, and can point you to the right platform.
At the ticket barriers, tell station staff you're travelling on the Northern Belle charter. We don't issue barcodes, and staff should let you through.
On board, give your name or booking reference. Your steward will show you to your table.
Timings change occasionally, sometimes by several hours, because Network Rail confirms them close to departure. Always check the time on your travel documents rather than the website.
Related: When will I receive my travel documents? · What happens if I miss the train?