We're sorry if something hasn't been right.
On the day: tell the Train Manager straight away, so they can try to put things right.
Afterwards: if it isn't resolved, write to Customer Services, Northern Belle Limited, Westfield House, 7 Westfield Road, Wakefield, WF1 3RB, within 28 days of your journey. Include your booking reference and the details.
If you've lost or damaged luggage, let us know within 72 hours.