We're unable to delay departure for late passengers. Please be ready to board at or before the time shown on your travel documents.
If you miss the train, our booking terms treat this as a cancellation without notice, so the full cost of the journey is charged and no refund is due. Travel insurance may cover this.
If you think you're going to be late, contact the reservations team straight away. Our journeys run on the national rail network, so please allow plenty of time for your own travel to the station.