We'll always try to help, but we can't guarantee every change.
Changes you can make yourself, free of charge. Before your tickets are issued, you can update passenger names and dietary requirements, and change your departure station to another station on the same journey at the same ticket class and price, in Manage booking. You just need your booking reference, departure date and surname. There's no charge for changes you make there.
Name changes are free. If a passenger can't travel and someone else is taking their place, update the name in Manage booking or tell us the new name; the new passenger takes on the existing dietary details unless you tell us otherwise.
Other changes (date, journey, seating, upgrades, or any change after your tickets are issued) need the reservations team. Please email them as soon as possible, as charges rise closer to departure. These changes carry an amendment charge, a percentage of the total cost for the person(s) affected, based on when we receive your written request:
Notice before departure | Amendment charge |
56 days or more | First change free, then 10% |
55 to 21 days | 30% |
20 to 3 days | 50% |
2 days or less | 75% |
Adding a passenger: if there's space on your journey, we can add someone to your existing booking. Contact the reservations team with your booking reference and the new passenger's details.
Any extra costs from our suppliers are added. Some arrangements can't be changed once confirmed: close to departure, dietary details and seating requests usually can't change because the food order is already placed. If we can't make your change and you don't want to keep the original booking, it's treated as a cancellation.
Full details: Booking Terms & Conditions, section 7.
Related: I chose the wrong departure station · Can someone else travel in my place? · How do I cancel, and what will it cost?